1. Introduction
American Bite Pest Control (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our pest control services or visit our website at www.bitepestcontrol.com.
By using our services or website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect the following categories of personal information:
Personal Identification Information:
- Full name
- Phone number (including WhatsApp)
- Email address
- Home or office address (for service delivery)
- Emirate/Area in Abu Dhabi
Service-Related Information:
- Type of pest issue reported
- Property type (villa, apartment, office, restaurant, etc.)
- Preferred appointment date and time
- Service history and treatment records
Technical Information (collected automatically):
- IP address and browser type
- Pages visited on our website
- Device type and operating system
- Cookies and usage data (see Section 7)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and provide pest control services at your property
- To contact you regarding appointment confirmations, reminders, and follow-ups
- To send you service reports and treatment recommendations
- To process payments and issue invoices
- To respond to your inquiries and customer support requests
- To improve our website and service quality
- To send promotional offers or updates (with your consent)
- To comply with UAE legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable UAE data protection laws:
- Contractual necessity — to fulfill the pest control service agreement with you
- Legitimate interests — to manage our business and improve our services
- Legal obligation — to comply with UAE regulations including those set by ADAFSA (Abu Dhabi Agriculture and Food Safety Authority)
- Consent — where you have explicitly given us permission to send marketing communications
5. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
- With trained technicians and field staff to carry out your requested pest control service
- With third-party service providers who assist us in website hosting, payment processing, or CRM systems — bound by strict confidentiality agreements
- With government or regulatory authorities (e.g., ADAFSA, Abu Dhabi Municipality) where required by law
- In the event of a business merger, acquisition, or sale — where your data may be transferred to the new entity
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and maintain treatment history
- Meet our legal and regulatory obligations in the UAE
- Resolve disputes and enforce agreements
Typically, client data is retained for a minimum of 3 years from the last service date, after which it is securely deleted or anonymized.
7. Cookies Policy
Our website at www.bitepestcontrol.com uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies — required for the website to function properly
- Analytics Cookies — to understand how visitors use our site (e.g., Google Analytics)
- Marketing Cookies — to show relevant advertisements (only with your consent)
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/SSL)
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
Under applicable UAE privacy laws, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your data where no longer necessary
- Objection — object to processing of your data for marketing purposes
- Withdrawal of Consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at: info@bitepestcontrol.com
10. Third-Party Links
Our website may contain links to third-party websites. Bite Pest Control is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised ‘Last Updated’ date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@bitepestcontrol.com
Phone: +971 56 258 2461
Website: www.bitepestcontrol.com
Address: Office 3, 2nd Floor, Plot 7, Musaffah 10 (M10), Abu Dhabi,